Could there be a Coffee Machine in the Waiting Room?
This would be a hazard, especially to children, and would run the risk of accidents. When reporting for Walk In, patients are told how long they may have to wait, and are informed that they have time to go and get a coffee locally (Tesco or Costa).
We have no objection to individuals bringing in hot drinks in take-away cups, but please remember to let reception know when you have returned to the surgery!
Is there a place away from reception where patients can talk to staff privately
There has always been this provision. We do have notices up to advertise that, if a patient wishes to talk in private to a member of staff, they can go into the side room adjacent to reception to speak confidentially.