Bearsted Medical Practice

01622 737326

Appointments

How to make an appointment

From Monday 21st June 2021 we are launching a new triage system to manage patient calls and requests.

Since the Coronavirus pandemic struck last March 2020, we have had to completely change the way we deal with patient requests and contacts. NHS England (who commission our services) advised all GPs to avoid face to face consultation where there was a safe alternative in order to protect patients from COVID-19 infection. Throughout the entire pandemic patients were still being seen face to face at Bearsted Medical Practice when it was clinically needed although the majority of requests were dealt with remotely.

Clearly, now that lockdown is being gradually lifted, there needed to be another look at how best to meet the medical needs of our Bearsted community and to utilise the services we offer appropriately.

If you call between 8am and 10.30am, our reception team will gather some information from you either verbally or via text message and pass your request to our clinical triage team.

The clinical triage team will assess each request and signpost based on clinical need. You will receive an outcome on the same day.

Possible outcomes include a same day or future clinical call back from one of our healthcare professionals, a face to face urgent or routine appointment, a text with advice or signposting to other services.

On days with exceptionally high demand we may have to close the triage service before 10.30 and you will be asked to call back the next day.

During 1pm-2pm, the Practice will remain open for either leaving or collecting prescriptions or correspondence. No doctors will be available at this time, and it will not be possible to make appointments. The telephone will only be open for medical emergencies so please do not ring between these times unless there is an emergency and you need urgent medical advice.

Please note the surgery is closed at weekends and on Public Holidays.

Nurse/ HCA Appointments

You are able to pre-book your appointment with the practice nurses or health care assistants for 1 month in advance.

Emergencies

Bearsted Medical Practice is trying to reduce our patients having to attend the local A & E departments for ailments and conditions that could be better dealt with by us. 

Please make it clear to the receptionist if your problem needs early attention. One of the doctors is available all day should you require urgent telephone medical advice.  

Home Visits

Home visiting can be an inefficient use of doctor’s professional time. Please only request a visit if you are terminally ill or housebound.  The reception staff will put you on the visit list but a doctor will ring you before visiting.   If you really need a home visit please let us know before 10.30am giving brief details of your illness to the receptionist, so we may plan our day.

Please read the Home Visit Guidelines from the Local Medical Committee. Click the link below:

Home Visiting Guidelines Document

Out of Hours Cover

The practice is responsible for the care of our patients from 8am to 6.30pm weekdays. Between 6.00 and 6.30pm in the evening telephone calls are taken by the out of hours service, Integrated Care 24 (IC24) on 0300 5555252, and if necessary passed to the surgery. Outside these hours and including weekends the responsibility is passed to NHS 111.

CONTACTING US:

Telephone the surgery on:

01622-737326

A doctor is available on the above number for emergencies during lunchtime.