"Hello my name is Dr Laurent and I am the Senior Partner. If you need to telephone the surgery please listen carefully to the options listed. Pressing option 1 will take you through to our reception team who are all trained Care Navigators. We have asked our Receptionists to ask if you wouldn't mind telling them a little about the problem you are calling about today. This is simply so they can direct you to the person who would be most suitable to help you with your problem. Of course, you don't have to do this, but it would help us to help you and other patients. Thank you very much".
Reminder when booking appointments
If you would like to pre book an afternoon appointment please be aware that these are usually pre bookable two weeks ahead and are released every Monday after 2pm and not before. For example if you are ringing on Monday 13th August after 2pm you will be able to pre book for the week commencing 27th August.
Hearing aid maintenance clinic
Our next visit from High Kent hearing for maintenance on your device will be on Monday 28th Jan 2019 from 14:15 - 15:45 - there is no need to pre book as this is a drop in and wait service.
Please be aware that we DO NOT accept telephone requests for medication and allow 48 working hours for your prescription to be ready.
Christmas opening times
The surgery will be CLOSED on Tuesday 25th December - Christmas day , Wednesday 26th December - Boxing day and Tuesday 1st January - New years day. We are open as normal on all other week days over the festive period. "Wishing all of our patients a very Merry Christmas and a Happy New Year"
Take Care of Yourself
Find some great ideas about how to take care of your own health through healthy living, exercise, eating well and tips for stopping smoking.
WALK IN AND WAIT CLINIC – this operates every morning between 9.00 a.m. – 10.30 a.m. No need to ring, just come to reception and book in (the surgery does not open it’s doors until 8.30 a.m. and we do not recommend arriving earlier than this to queue outside). If you feel unwell and unable to come in to the surgery to register your name on to the walk in list, you are able to ask someone else to do this on your behalf.
You can ask to see a doctor of your choice if that doctor is on duty on the day you come, but please be aware there may be a longer wait if you stipulate a specific choice of doctor. On ‘checking in’ at the reception desk for the clinic, you are able to ask for an estimated waiting time. If you are advised that you have time to leave the surgery for a while, please remember to make a receptionist aware of your return!
Waiting times are subject to changes.
To make a routine appointment with a doctor or nurse during surgery hours, please either telephone or come into the surgery. Every Monday, after 2.00 p.m., we release a new week of pre-bookable afternoon appointments for all of the doctors two weeks’ ahead.
During 1pm-2pm, the Practice will remain open for either leaving or collecting prescriptions or correspondence. No doctors will be available at this time, and it will not be possible to make appointments. The telephone will only be open for medical emergencies so please do not ring between these times unless there is an emergency and you need urgent medical advice.
Please note the surgery is closed at weekends and on Public Holidays.