IMPORTANT – Change to Home Visits
- From May 2019 we will be triaging by telephone all home visit requests to ensure the clinical need is appropriate. This will not impact on genuinely bedbound or palliative patients. However, for those who have capability their diagnosis and treatment will be better served with an appointment at the surgery.
- This will significantly increase clinical availability for all of our patients as appointment time will not be lost whilst a clinician is travelling to patients’ homes.
Note to all our patients attending walk in clinics. Please note that on occasions when the surgery may be operating with less Doctors than normal it may not be possible for you to request and see a specific Doctor on this day. On these occasions we would advise only attending the walk in clinic if your problem is deemed as urgent for on the day and is something that cannot wait until the next available walk in. Our Reception staff are all trained Care Navigators so please speak to them regarding your problem and they may be able to help you get the help you require without seeing a GP.
Half day close
The surgery will be CLOSED from 1pm on Thursday 12th September 2019 for staff training. We will re open the next day at 8:30am. If it is something that cannot wait until we are open please use 111 or in an emergency dial 999.
"Hello my name is Dr Laurent and I am the Senior Partner. If you need to telephone the surgery please listen carefully to the options listed. Pressing option 1 will take you through to our reception team who are all trained Care Navigators. We have asked our Receptionists to ask if you wouldn't mind telling them a little about the problem you are calling about today. This is simply so they can direct you to the person who would be most suitable to help you with your problem. Of course, you don't have to do this, but it would help us to help you and other patients. Thank you very much".
Reminder when booking appointments
If you would like to pre book an afternoon appointment please be aware that these are usually pre bookable two weeks ahead and are released every Monday after 2pm and not before. For example if you are ringing on Monday 13th August after 2pm you will be able to pre book for the week commencing 27th August.
Hearing aid maintenance clinic
Our next visit from High Kent hearing for maintenance on your device will be on Monday 22nd July 2019 from 14:15 - 15:45 - there is no need to pre book as this is a drop in and wait service. There is no clinic in August. The clinic will resume on Monday 23rd September 2019.
Please be aware that we DO NOT accept telephone requests for medication and allow 48 working hours for your prescription to be ready.
WALK IN AND WAIT CLINIC – this operates every morning between 9.00 a.m. – 10.30 a.m. No need to ring, just come to reception and book in (the surgery does not open it’s doors until 8.30 a.m. and we do not recommend arriving earlier than this to queue outside). If you feel unwell and unable to come in to the surgery to register your name on to the walk in list, you are able to ask someone else to do this on your behalf.
On ‘checking in’ at the reception desk for the clinic, you are able to ask for an estimated waiting time. If you are advised that you have time to leave the surgery for a while, please remember to make a receptionist aware of your return!
Waiting times are subject to changes.
To make a routine appointment with a doctor or nurse during surgery hours, please either telephone or come into the surgery. Every Monday, after 2.00 p.m., we release a new week of pre-bookable afternoon appointments for all of the doctors two weeks’ ahead.
During 1pm-2pm, the Practice will remain open for either leaving or collecting prescriptions or correspondence. No doctors will be available at this time, and it will not be possible to make appointments. The telephone will only be open for medical emergencies so please do not ring between these times unless there is an emergency and you need urgent medical advice.
Please note the surgery is closed at weekends and on Public Holidays.