Frequently Asked Questions

Could there be a Coffee Machine in the Waiting Room?

This would be a hazard, especially to children, and would run the risk of accidents.  When reporting for Walk In, patients are told how long they may have to wait, and are informed that they have time to go and get a coffee locally (Tesco or Costa).  We have no objection to individuals bringing in hot drinks in take-away cups, but please remember to let reception know when you have returned to the surgery!

Why can’t the surgery open up earlier, rather than patients waiting outside in the wet and cold?

The surgery does not have a full complement of staff before 8.30, and therefore would not be conforming to Health & Safety & Fire regulations.  There are also clinical and staff meetings held before our opening time of 8.30.   The doctors and staff would encourage patients NOT to arrive earlier than 8.30 because all patients are guaranteed an appointment if they arrive before 10.30.

Could there be a ticketing system so that patients can wait in their car if they wish?

The doctors and staff need to retain the flexibility to deal with urgent cases, and some of the younger children on a needs basis.  Also, some patients make requests to see specific doctors, and this would be vastly complicated by a ticketing system.

Is there a place away from reception where patients can talk to staff privately

​There has always been this provision.  We do have notices up to advertise that, if a patient wishes to talk in private to a member of staff, they can go into the side room adjacent to reception to speak confidentially

Could there be hand gel provided by the automatic check in screen?

We are looking to do this in the very near future.  In the meantime, there is always hand gel accessible (either on top of the reception counter, or by the repeat prescription shelf)

Could the Television Monitor be kept up to date?

We are working, at the moment, on revising the presentation of information to go on the TV screen, and directly we have updated everything, this will be provided.

Lunchtime Opening?

We have listened to the questions on why we do not open at lunchtimes, and we are now open from 8.30 a.m. until 6.00 p.m. each day (apart from our half day closes when we will still close at 1.00 p.m.)  This lunchtime opening is purely to drop and pickup prescriptions or letters, and there are no doctors available during this time.