From May 2019 we will be triaging by telephone all home visit requests to ensure the clinical need is appropriate. This will not impact on genuinely bedbound or palliative patients. However, for those who have capability their diagnosis and treatment will be better served with an appointment at the surgery.
This will significantly increase clinical availability for all of our patients as appointment time will not be lost whilst a clinician is travelling to patients’ homes.
Home Visit Policy
A clinician will only visit you at home if they think that your medical condition requires it. They can also decide how urgently a visit is needed.
Please only request home visits if you are incapable of attending the surgery. Issues such as lack of personal transport are not a legitimate reason for a home visit.
Requesting a Home Visit
Requests for visits should be made before 10am and at the latest 12 noon. Visiting will normally take place after morning surgery.
Whenever possible, try and come into the surgery as facilities here are far better for examination and treatment.
In order to triage the urgency of the call, a brief description of symptoms may be required.
The doctor may telephone prior to, or instead of, visiting.
Our home visiting policy is based on Royal College of General Practitioners and Care Quality Commission guidelines.