How to make an appointment
All the doctors work together as a group Practice. Whenever possible, our staff will offer you an appointment with whichever doctor you request. If, however that doctor is fully booked or unavailable, the receptionist may be able to offer you an appointment with another doctor so that you do not have to wait.
The surgery reception area is manned from 8.30am to 1.00pm and 2.00pm to 6.00pm Monday to Friday for routine matters.
Morning Appointments – ‘Walk-in and Wait’
We now operate a ‘walk-in and wait’ clinic each weekday morning.
There is no need to ring to make an appointment.
To use the ‘walk in and wait’ surgery all you need to do is come down to surgery between 9am-10.30am every weekday. You will be seen for one problem only (the surgery does not open it’s doors until 8.30 a.m. and we do not recommend arriving earlier than this to queue outside).
If you need to see a certain doctor, then please tell the reception staff when you book in. Please be aware that there may be a longer wait if you want to see a specific doctor.
Discretion is used by doctors and staff on the individual clinical needs of patients waiting to be seen.
If you feel unwell and unable to come in to the surgery to register your name on to the walk in list, you are able to ask someone else to do this on your behalf.
On ‘checking in’ at the reception desk for the clinic, you are able to ask for an estimated waiting time. If you are advised that you have time to leave the surgery for a while, please remember to make a receptionist aware of your return!
Waiting times are subject to changes.
Afternoon Appointments – Routine Appointments
Appointments in the afternoon are always prebookable, routine appointments which are available to be made up to two weeks in advance. Please call in or telephone Maidstone 737326 to make an appointment.
Every Monday, after 2.00 p.m., we release a new week of pre-bookable afternoon appointments for all of the doctors two weeks’ ahead.
During 1pm-2pm, the Practice will remain open for either leaving or collecting prescriptions or correspondence. No doctors will be available at this time, and it will not be possible to make appointments. The telephone will only be open for medical emergencies so please do not ring between these times unless there is an emergency and you need urgent medical advice.
Please note the surgery is closed at weekends and on Public Holidays.
Nurse/ HCA Appointments
You are able to pre-book your appointment with the practice nurses or health care assistants for 1 month in advance.
Extended Hours Surgery
We also have appointments that can be booked outside the 8.30am -6.00pm opening times, i.e. Tuesday and Thursdays 7.15am – 8.00am. These appointments aim to help patients who work in full time employment and struggle to see a doctor in work time. Please note that these appointments have to be pre-booked in advance.
All appointment slots are of 15 minutes duration. if you feel you will require longer please mention this to the receptionist.
Bearsted Medical Practice is trying to reduce our patients having to attend the local A & E departments for ailments and conditions that could be better dealt with by us.
Please make it clear to the receptionist if your problem needs early attention. One of the doctors is available all day should you require telephone medical advice. We also offer a minor injury service and are able to redirect you appropriately to A & E if need be.
If you wish to contact a doctor on the telephone please leave your details with the receptionists. She is in regular contact with the doctors and will be able to answer many queries. She will be able to arrange a time for you to speak with a doctor if necessary.
The reception staff answer the telephone and make appointments, take messages and help with repeat prescriptions. As they are usually struggling to keep everyone happy, bear with them and they will gladly help you.
The practice operates a daily telephone advice service by a very experienced nurse.
Home visiting can be an inefficient use of doctor’s professional time. Please only request a visit if you are terminally ill or housebound. The reception staff will put you on the visit list but a doctor will ring you before visiting. If you really need a home visit please let us know before 10.30am giving brief details of your illness to the receptionist, so we may plan our day.
Please read the Home Visit Guidelines from the Local Medical Committee. Click the link below:
Out of Hours Cover
The practice is responsible for the care of our patients from 8am to 6.30pm weekdays. If ringing between 8.00 and 8.30am in the morning, then please allow the phone to ring and it will be answered. Between 6.00 and 6.30pm in the evening telephone calls are taken by the out of hours service and if necessary passed to the surgery. Outside these hours and including weekends the responsibility is passed to the out of hours service NHS 111.
Telephone the surgery on:
The surgery is closed between 1-2pm each day. A doctor is available on the above number for emergencies during lunchtime.